Digital-product policy
Universal Project Master Key is a digital product delivered electronically. Because access can be provided immediately and digital files cannot be physically returned, purchases are generally final once product access has been provided.
When we will review a refund
We will review requests involving:
- Duplicate purchases of the same product by the same customer.
- A verified failure to deliver the purchased files or access.
- Files that are materially defective and cannot be reasonably replaced or corrected.
- A refund or cancellation right that applicable law requires us to honor.
Change of mind and completed access
A change of mind, deciding not to use the product, or determining after delivery that the product is not a preferred workflow is not ordinarily grounds for a refund. We provide detailed product information before purchase so customers can evaluate the product before obtaining access.
Effect of a refund
If a refund, reversal, or chargeback is completed, the product license associated with that transaction terminates. Continued use after license termination is not authorized. The customer must stop using the product and delete retained copies, except where applicable law provides otherwise.
How to request review
Contact support@pivencore.com with the checkout email address, transaction information, and a concise explanation of the issue. Do not email full card numbers, banking credentials, passwords, or other sensitive authentication information.
Legal rights
Nothing in this policy is intended to remove consumer rights that cannot legally be waived. Where mandatory law provides a different right or remedy, that law controls.