Contact
Product support and business inquiries are available at support@pivencore.com. Include a concise description of what you need. For purchase-related support, include the email address used at checkout. Do not include passwords, API keys, financial credentials, or other secrets.
What support covers
- Questions about PivenCore products and current research initiatives.
- Purchase and delivery issues.
- Missing or damaged package files.
- Questions about installation and supported activation paths.
- License and update-access questions.
- Reasonable clarification of documented product behavior.
What support does not include
A Master Key purchase does not include custom consulting, project implementation, guaranteed debugging of third-party platforms, or a promise that ChatGPT or any connected tool will behave deterministically.
Refund requests
Refund requests are reviewed under the Refund Policy. Because Master Key is a digital product delivered immediately, purchases are generally final after access is provided, subject to the exceptions and legal rights described there.